Today Google made another announcement about the impending end of the Google Video's download to rent/download to own program. This is an excellent example of a company (big, faceless company?) admitting a mistake, doing right by their customers, and being really honest and forthcoming:
When your friends and well-intentioned acquaintances tell you that you've made a mistake, it's good to listen. So we'd like to say thank you to everyone who wrote to let us know that we had made a mistake in t...